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[null,"Guest Relations Report"]
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[null,"Date","2021-06-01"]

{"sheet":"VIP","index":1,"n_rows":28,"n_cols":10,"rows_kept":28,"merged":[[4,0,5,0],[4,1,5,1],[4,2,4,5],[4,6,4,7],[4,8,5,8],[4,9,5,9],[25,0,26,0],[25,1,26,1],[25,2,25,5],[25,6,25,7],[25,8,26,8],[25,9,26,9]]}
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[{"$f":"'Cover page'!B4","v":"Date"},{"$f":"'Cover page'!C4","v":"2021-06-01"}]
[]
["Rm#","Name","In House",{"$nulls":3},"V.I.P amenities ",null,"Location","Time"]
[null,null,"VIP level","No. PAX","Status","Reason ","F&B ","H.K"]
[903,"Losof",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[147,"Kahnt",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[524,"Kuehne",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[1213,"Ciriax",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[1065,"Varlakova",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[1223,"Ehrler",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[931,"Roehner",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[286,"Oberlaender",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[1068,"Muller",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[962,"Muresanu",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[309,"Shnabel",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[1151,"Wagner",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[859,"Skzipek",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[634,"Kautz",0,2,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[120,"Ivanov",0,1,"IN H.","complimentary","fruit basket",null,"room","2pm"]
[606,"Kornienko","H",2,"IN H.","honeymoon","cake",null,"room","2pm"]
[]
[]
["Arrival",{"$f":"'Cover page'!C4+1","v":"2021-06-02"}]
["Rm#","Name","Expected",{"$nulls":3},"V.I.P amenities ",null,"Location","Time"]
[null,null,"VIP level","No. PAX","Status","Reason ( occasion )","F&B ","H.K"]
[376,"Jeser",5,1,"exp","Regular Guest","LV5","LV5, Please remove all carpets in the room","room","2pm"]

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[]
["Room","Dep.","Room status","Nationality","Guest's comments","Action by Hotel"]
["Stepanov","HK",603,"Rus","Guest asked for an iron and an iron board in the room.","HK was contacted."]
["Gatto","Eng/HK",241,"UK","Guest's room has a leak and it's full of water. ","Hotline was contacted."]
["Aksenova/ Koltyugina","F&B","890/895","Rus","Guest came and inform that tea and coffee today in the restaurants have hard smell of chlorine, it was not possible to drink it. ","I apologized to the guest and informed FB MNG."]
["Waterschoot","F&B",806,"Belgium","Guest got upon C/In in the Lobby a mini bar set up offered. After signing the check, they realized that this service is at a charge, as they are a old couple.","Mohamed Disco was contacted and the check was cancelled, because the guest were not having the mini bar set up."]
["Olofsson","F&B",782,"Sweden","Guest is sick and asked for some food in the room. ","F&B was contacted."]
["Dmitrov","HK",1096,"Rus","Guest complaint their room was not done today.","Hk was contacted."]
["Kester","F&B",242,"UK","Guest is not satisfied with the food.","The guest will come back later to talk with Mr. Halim, F&B Asst. MNG. "]
["Ivanov","Eng",120,"Rus","Guest complaint about no electricity in his room today for 12 hours and broken door lock. Guest wants to change the room and ger moral compensation.","Engineering was fixing the room when the guest came to GR. Guest will receive the fruit box."]
["Elena","Others",237,"Rus","Tour leader from Abanoub travel came to me and told that the guest from room number 237 has a problem with health club.","I contacted the guest to clarify the situation. Guest was at the beach and representative from the health club offered her the massage course. Guest just took the information and representative gave her the voucher with the price on it. Guest didn’t give agreement for the massage. Representative of health club called to the guest to her room and told the guest will be charged with  50% of voucher amount at c-out. Gr contacted the Health club, they apologized for the misunderstanding, problem is fixed, guest is informed."]

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[]
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["Tour Operator",null,null,"Market",null,"Time","Number","Welcome Drink","Special request"]

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[{"$f":"'Cover page'!B4","v":"Date"},{"$f":"'Cover page'!C4+1","v":"2021-06-02"}]
[]
["Location","Time","8.00 AM","8.15 AM","8.30 AM","8.45 AM","9.00 AM","9.15 AM","9.30 AM","9.45 AM","10.00 AM","10.15 AM","10.30 AM","10.45 AM","11.00 AM","11.15 AM","11.30 AM","11.45 AM","12.00 PM","12.15 AM","12.30 PM","12.45 AM","1.00 PM","1.15 PM","1.30 PM","1.45 PM","2.00 PM","2.15 PM","2.30 PM","2.45 PM"]
["Aqua Up","Tour Operator",{"$nulls":8},"Safir","RUS"]
[null,"Number of pax",{"$nulls":8},50]
[null,"Remarks"]
["Sports Bar","Tour Operator",{"$nulls":4},"Tez","Rus"]
[null,"Number of pax",{"$nulls":4},25]
[null,"Remarks"]
["Disco","Tour Operator"]
[null,"Number of pax"]
[null,"Remarks"]
["Cards Room","Tour Operator",{"$nulls":8},"Pegas","RUS",{"$nulls":6},"Travel W. ","Dutch"]
[null,"Number of pax",{"$nulls":8},35,{"$nulls":7},12]
[null,"Remarks"]
["Aqua Down","Tour Operator",{"$nulls":9},"FTI","deu"]
[null,"Number of pax",{"$nulls":9},15]
[null,"Remarks"]
[]
["Location","Time","3.00 PM","3.15 PM","3.30 PM","3.45 PM","4.00 PM","4.15 PM","4.30 PM","4.45 PM","5.00 PM","5.15 PM","5.30 PM","5.45 PM","6.00 PM","6.15 PM","6.30 PM","6.45 PM","7.00 PM","7.15 PM","7.30 PM","7.45 PM","8.00 PM","8.15 PM","8.30 PM","8.45 PM","9.00 PM","9.15 PM","9.30 PM","9.45 PM"]
["Aqua Up","Tour Operator"]
[null,"Number of pax"]
[null,"Remarks"]
["Disco","Tour Operator"]
[null,"Number of pax"]
[null,"Remarks"]

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["Lobby Area",null,"Condition",null,null,"Comments"]
["AM",null,"Good","Average","Poor"]
["Entrance"]
["Lightening"]
["Air-condition"]
["Smell"]
["Seating areas"]
["Overall conditions"]
["Tour operators board"]
[]
["Lobby Area",null,"Condition",null,null,"Comments"]
["PM",null,"Good","Average","Poor"]
["Entrance"]
["Lightening"]
["Air-condition"]
["Smell"]
["Seating areas"]
["Overall conditions"]
["Tour operators board"]
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[]
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[null,null,"Room Status"]
[null,null,"Vacant","Expected","VIP"]
["Room Inspection"]
[null,null,"Condition",null,null,"Comments"]
[null,null,"Good","Average","Poor"]
["Door Condition"]
["Entrance"]
["Lightening"]
["Air-condition"]
["Smell"]
["Safe box"]
["Telephone"]
["Remote controller"]
["TV Channels"]
["Mini Bar"]
["In room collaterals"]
["Bathroom door"]
["Bathtub"]
["Bath sink"]
["Toilet set"]
["Amenities"]
["Overall conditions"]
["Fire exit plan"]
["Room tariff card"]
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[]
[]
[null,null,"Room Status"]
[null,null,"Vacant","Expected","VIP"]
["Room Inspection"]
[null,null,"Condition",null,null,"Comments"]
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["Remote controller"]
["TV Channels"]
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["Bathroom door"]
["Bathtub"]
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["Toilet set"]
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[null,null,"Room Status"]
[null,null,"Vacant","Expected","VIP"]
["Room Inspection"]
[null,null,"Condition",null,null,"Comments"]
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[null,null,"Room Status"]
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["Room Inspection"]
[null,null,"Condition",null,null,"Comments"]
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[null,null,"Room Status"]
[null,null,"Vacant","Expected","VIP"]
["Room Inspection"]
[null,null,"Condition",null,null,"Comments"]
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["SRL","Room","Name","Nationality","IN","Out","Feedback","Action"]
[1,911,"Kurinnaya","Rus","08.10.08","18.10.08","guest is happy and satisfied from the hotel.","none."]
[2,351,"Golovchanskaya","Ukr","08.10.08","15.10.08","guest is happy and satisfied from the hotel.","none."]
[3,152,"Mytsyk","Ukr","08.10.08","15.10.09","guest is happy and satisfied from the hotel.","none."]
[4,837,"Arkharova","Rus","08.10.08","18.10.08","Guest had a problem with AC but its fixed no. Guest is satisfied.","none."]
[5,1034,"dedov","Rus","08.10.08","18.10.08","guest is happy and satisfied from the hotel.","none."]
[6,511,"Kolgushkina","Rus","08.10.08","18.10.08","Guest has a question about international calls, how she can call abroad.","Gr gave required information. Guest is satisfied."]
[7,289,"Kovalskaya","Rus","08.10.08","14.10.08","Guest is satisfied.","none."]
[8,706,"Potreba","Ukr","08.10.08","15.10.08","guest is happy and satisfied from the hotel.","none."]
[9,726,"Lisak","Rus","08.10.08","19.10.08","guest is happy and satisfied from the hotel.","none."]
[10,730,"Gorbachov","Rus","08.10.09","19.10.09","guest is happy and satisfied from the hotel.","none."]
[11,737,"Gorbachov","Rus","08.10.10","19.10.10","guest is happy and satisfied from the hotel.","none."]
[12]
[13]
[14]
[15]

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